Refund and Cancellation Policy

At Rhythm & Melody Music Academy, we are committed to providing the highest quality music coaching, fair policies, and a transparent payment and refund process for all our students, parents, and rental customers.

Please review our cancellation and refund guidelines below before enrolling in a course or booking an instrument rental.

1. Trial & Demo Sessions

• Free Demo Sessions: First-time demo classes are provided free of charge to help students experience our teaching methodology and assess their musical goals.
• Paid Workshop / Masterclass Demos: In the event of a paid trial or special workshop, cancellation requests made at least 24 hours prior to the scheduled time are eligible for a 100% refund or free rescheduling. Cancellations with less than 24 hours' notice are non-refundable.

2. Music Course Enrolment & Cancellation

2.1 Cancellation Before Course Commencement

• If a newly enrolled student requests cancellation in writing at least 48 hours before the start of their first batch session, a full refund of the course fee will be granted (subject to a nominal administrative/gateway fee of up to 2%).

2.2 Cancellation After Classes Have Begun

• Course batches are planned with limited student capacity per teacher to ensure personalized attention. Once a student has attended their first regular session in a billing cycle, fees for that active monthly cycle are non-refundable.
• Quarterly / Annual Enrolments: If a student has paid in advance for multiple quarters or a full year and needs to discontinue due to relocation, medical reasons, or unforeseen emergencies, the unused subsequent months will be refunded on a pro-rata basis after adjusting for any multi-month discount previously applied.

3. Class Rescheduling & Missed Classes Policy

We understand that unexpected academic exams, illness, or travel can occur. To support our students without compromising their progress:

• Advance Notice: Please notify the Academy administration at least 24 hours in advance if you cannot attend a scheduled session.
• Make-up Sessions: Students providing advance notice are entitled to up to 2 make-up / replacement classes per month, coordinated with the teacher based on studio slot availability.
• Academy Rescheduling: If a class is cancelled by the Academy (e.g., instructor illness, studio holiday, or technical issue for online lessons), a make-up session will always be arranged at no additional cost.
• No refunds or credits are issued for classes missed without prior notification ("no-shows").

4. Musical Instrument Rental Cancellations & Returns

4.1 Booking Cancellation

• If an instrument rental booking is cancelled prior to physical handover or dispatch, 100% of the rent and security deposit paid will be refunded.

4.2 Security Deposit Refund

• Upon return of the rented instrument, our team conducts a swift physical inspection of the instrument, strings, fretboard/keys, and accessories.
• 100% of the security deposit is refunded within 24 to 48 hours of safe return if the instrument is in good condition (normal wear and tear excepted).
• If repairs are needed due to accidental damage, the actual repair cost will be deducted from the deposit, and the remaining balance will be promptly refunded to the customer with an itemized invoice.

4.3 Early Return of Rental

• Instruments may be returned before the rental duration ends. The security deposit will be released immediately. Rental charges for the active billing period are non-refundable as the instrument was reserved exclusively for the customer.

5. How to Request a Refund or Cancellation

To request a cancellation or refund, please submit a written request mentioning your registered student/customer name, invoice number, and phone number through either of the following official channels:

• Email: contact@rhythmnmelody.com (Subject: "Refund Request - [Student Name] - [Invoice #]")
• WhatsApp / Phone: +91 95822 28682 (Available Monday to Sunday, 10:00 AM – 8:00 PM IST)
• In Person: Visit our reception desk at Basement of Bank of Baroda, Old Railway Road, Shivpuri, Sector 7, Gurugram.

Our accounts team will verify the request, confirm the refund amount, and share the bank/Cashfree reference ID upon processing.